Frequently asked questions


What is my login reference?

We have a range of clients who may list their access details in varying places:

- Corporate employees: You may have access via your benefits/ employee discounts programmes. Alternatively there could be information and access links on your company intranet page. If you cannot locate the offer please speak to your HR/Employee Benefits team.

- Cash Plan Policy Holders and Insurance Policy Holders: Your policy document will provide details on how to access this benefit. You may also have an online account/ app which hosts your complementary benefits available as part of your policy. 

What discount am I entitled to?

The level and type of discount will vary from gym to gym. In most cases details of the offer will be listed in ‘The Offer’ section within the club listing for each gym. Some gyms may require you to contact them to confirm the current offer. The discount is applied on today's membership options and cannot be used in conjunction with other offers. 

What will my membership cost?

This depends on the gym you join, and in some cases the length of contract that you select. Please speak to the gym in order to obtain up to date rates. Should you have any questions regarding your membership terms please speak to your gym. The MyGymDiscounts team are unable to resolve any membership T&C queries. 

I am already a member at the gym, can I still get a discount?

Most participating gyms allow you to transfer an existing membership across to the current MyGymDiscounts offer, based on today's rates. Some may only apply the discount after your initial contracted period comes to an end. Please be aware that a small number of gyms only waive the joining fee or provide the first month free and as such this offer is only applicable to new joiners. MyGymDiscounts are not available in conjunction with other offers. Please contact the membership team at your gym who should be able to help.

Is the discount available to my family?

The majority of participating gyms extend the offer to a partner. Usually a partner is deemed to be an individual who lives at the same address. Please check with your gym as T&Cs may apply. Vouchers are not valid for re-sale.

Can I have a free trial?

The majority of participating gyms will offer a free one day trial as part of the offer. To obtain your guest pass please speak to the gym you wish to visit. 

How do I join?

You will be instructed to join online using the discount code provided or download and print your gym voucher which entitles you to the discount offered. Please read the information on the voucher which will give specific instructions as to what to do next. A member of the gym team may contact you to arrange a visit to the club. You need to present the gym voucher to the gyms’ membership team on your first visit. 

You may be required to show proof of employment with your employer. Alternatively if your access is via a cash plan or insurance policy you may be asked to provide evidence of your entitlement. 

The gym I want to join is not on your list, can you contact them for me?

Yes of course, once you’ve conducted the search, if your gym is not listed please submit the details by clicking on ‘Invite a Gym’ in our contact page - please ensure you are logged in to find this in the menu. We will do our very best to enrol the gym and get a discount for you. This can take up to 6 months depending on the gym so please bear with us.

My question has not been answered?

If your question has not been answered please call +443453006474 and ask to speak to the MyGymDiscounts team.

What terms do I agree to?

All memberships purchased are done so under the terms and conditions that your chosen operator defines. Please be sure to read and understand your membership agreement and any minimum term and cancellation requirements that apply. 

How long is my voucher valid for?

This varies depending on which club you wish to join.

If your voucher is due to expire before you are ready to join your club, please download a new voucher - as long as your voucher has not been redeemed.